Support

Ally ip100 or IP1000 Installation Help?

Need help accessing the Management screens?

Need to assign an Ally ip100 a static IP address?

Looking for a list of all Intrusion Event Messages?

Need to restore factory defaults on an Ally ip100?

All the employees at Arxceo appreciate your purchase of our Ally product(s)!

We're sorry you are having difficulty. There are several ways to obtain support on your Ally product, as detailed below.

Have you contacted your Reseller?

First, while Arxceo wants to ensure your satisfaction, we also want your reseller to be aware of your issue and be involved in the resolution of the problem. Having your reseller participate in this process helps both you and us, so please email or call your reseller first.

Now, contact Arxceo

PC Camo :

Ally questions or inquirys related to PC Camo should be directed either to your reseller or support@arxceo.com.

Hardware:

Firmware support is provided for free during the first 90 days of purchase. Free email support may also be provided beyond your purchase warranty, given the nature of the problem. Arxceo may charge a per call support fee, the amount which will be communicated prior to any charges being incurred, if the problem is not related to product design. To date, Arxceo has not charged any customer in this fashion.

Hardware support is provided for free during the first 90 days of purchase. Free email support may also be provided beyond your purchase warranty, given the nature of the problem.

Research:

Further documentation on the Ally products may help resolve your issue(s). Complete product documentation can be accessed here: Support FAQ

Email:

Contact support by emailing: support@arxceo.com. You will get a response within four business hours of Arxceo's receipt of your email. If you desire immediate response during non-business hours, please indicate this in your email.

Phone:

Contact Arxceo support by calling extension 109 at either of the following numbers: 866.427.9236 (toll free, US only) or 256.837.8338. If we are unable to answer your call, please leave a brief voicemail message containing your contact information. That extension automatically notifies support personnel that a customer needs assistance. You will get a response within four business hours of leaving your message. If you desire immediate response during non-business hours, please indicate this in your voicemail message.